Enterprise-Grade Automated Billing & Invoicing Platform for DHS Arabia
Vodworks built and delivered a custom billing and invoicing platform for DHS Arabia, automating patient invoicing, payment processing, and ESAL file generation. The system was fully integrated with their existing ERP and Exchange solutions and launched within just 10 weeks.
- Vodworks developers released the platform in a matter of 10 weeks
- Enabled real-time invoice generation, ESAL file automation, and payment processing
- Significantly reduced manual workload for the finance team, improving operational efficiency
About The Client
DHS Arabia is a Saudi-based health technology company dedicated to transforming healthcare administration through digital innovation. Since 2008, the company has been at the forefront of developing secure, scalable IT solutions tailored to the needs of healthcare providers across the region. DHS Arabia serves a wide range of medical centers and hospitals by offering platforms that improve efficiency, reduce administrative costs, and ensure regulatory compliance. This case specifically involved their Finance Department, which is responsible for managing the billing and invoicing operations for patient treatments across multiple centers.
- Industry: Healthcare
- Location: Saudi Arabia
- Services Provided: Frontend and Backend Development, Quality Assurance
The Scope
DHS Arabia approached Vodworks with the goal of building a custom, enterprise-grade automated billing and invoicing platform. The project was time-sensitive and required the platform to be operational within a strict 10-week timeline.
The objective was to replace a predominantly manual billing process with an automated system that could:
- Integrate with existing ERP and Microsoft Exchange solutions
- Automate payment processing and database updates
- Generate and send ESAL-compliant invoice files to patients
- Monitor inboxes and shared network folders for incoming billing-related documents
Vodworks was selected for its proven ability to deliver complex, integrated solutions on tight timelines, and for its deep expertise in custom software development across regulated industries.
Why DHS Arabia Chose Vodworks
DSH Arabia selected Vodworks as their development partner based on our proven track record of delivering enterprise-grade software under tight deadlines and within complex technical environments. Our ability to move quickly without compromising on quality, combined with deep expertise in custom backend systems, ERP integrations, and secure data handling, made us the ideal fit for the project.
Vodworks also stood out for its:
- Agile development approach, allowing for rapid feature delivery in short sprints
- Strong technical leadership and ability to scale a dedicated team quickly
- Experience working in regulated industries like healthcare, ensuring compliance and reliability
- Collaborative working style, with regular check-ins and clear communication throughout the project
This combination of speed, quality, and domain knowledge gave DSH Arabia the confidence that Vodworks could deliver a critical platform within their aggressive 10-week timeline.
Tech stack
How Vodworks Helped
To meet the client’s requirements and tight deadline, Vodworks assembled a dedicated cross-functional team of backend and frontend developers, QA engineers, and a project manager to lead the delivery.
Backend Engineering
Our engineers designed and built a robust backend capable of:
- Seamlessly integrating with DHS Arabia’s ERP and Microsoft Exchange systems
- Automating real-time payment processing and data synchronization
- Handling secure and accurate generation of ESAL invoice files
Frontend Development
Our frontend team developed a clean and intuitive user interface for the finance team, enabling easy access to:
- Invoice generation dashboards
- Payment tracking tools
- Communication logs with patients
Project Management & QA
Operating in weekly agile sprints, we delivered incremental features in 1–2-week cycles. Our quality assurance team ensured each release was tested and bug-free, despite the accelerated timeline.
Vodworks exceeded expectations by also implementing several value-added features, including proactive inbox monitoring and intelligent storage folder management for incoming invoices—freeing up the finance team from routine manual checks.
Team
Back-end Engineers
Front-end Engineers
Project Manager
QA Engineers
The Results
Vodworks delivered a scalable, fully functional billing and invoicing platform within 10 weeks, helping DHS Arabia's finance team improve their operational efficiency and billing accuracy. Key achievements include:
- Automated invoice generation using ESAL format, fully integrated with patient communications
- Streamlined payment processing and database updates across the ERP
- Real-time monitoring of inboxes and shared folders, eliminating manual tracking
- Enhanced platform reliability and usability with an intuitive frontend interface
- Future-proofed with a modular architecture to support ongoing enhancements
By automating critical billing functions and integrating them into existing systems, Vodworks enabled DHS Arabia to scale operations, reduce human error, and focus more on delivering value to patients.
Frequently Asked Questions
Are we able to vet the developers before we take them on-board?
When augmenting your team with our developers, you have the ability to meticulously vet candidates before onboarding. \n\n We ask clients to provide us with a required developer’s profile with needed skills and tech knowledge to guarantee our staff possess the expertise needed to contribute effectively to your software development projects. You have the flexibility to conduct interviews, and assess both developers’ soft skills and hard skills, ensuring a seamless alignment with your project requirements.
Do you provide Proof of Concepts (PoCs) during software development?
Yes, we offer Proof of Concepts (PoCs) as part of our software development services. With a proven track record of assisting over 70 companies, our team has successfully built PoCs that have secured initial funding of $10Mn+. Our team helps business owners and units validate their idea, rapidly building a solution you can show in hand. From visual to functional prototypes, we help explore new opportunities with confidence.
What is the estimated timeline for creating a Minimum Viable Product (MVP)?
The timeline for creating a Minimum Viable Product (MVP) can vary significantly depending on the complexity of the product and the specific requirements of the project. In total, the timeline for creating an MVP can range from around 3 to 9 months, including such stages as Planning, Market Research, Design, Development, Testing, Feedback and Launch.
How do you manage and accommodate change requests in software development?
We seamlessly handle and accommodate change requests in our software development process through our adoption of the Agile methodology. We use flexible approaches that best align with each unique project and the client's working style. With a commitment to adaptability, our dedicated team is structured to be highly flexible, ensuring that change requests are efficiently managed, integrated, and implemented without compromising the quality of deliverables.
What levels of support do you offer?
We provide comprehensive technical assistance for applications, providing Level 2 and Level 3 support. Within our services, we continuously oversee your applications 24/7, establishing alerts and triggers at vulnerable points to promptly resolve emerging issues. Our team of experts assumes responsibility for alarm management, overseas fundamental technical tasks such as server management, and takes an active role in application development to address security fixes within specified SLAs to ensure support for your operations. In addition, we provide flexible warranty periods on the completion of your project, ensuring ongoing support and satisfaction with our delivered solutions.
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- We begin with an initial conversation to understand your needs
- Our analysts and developers evaluate the scope and propose a path forward
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